FAQs

How do I know my artwork is authentic?How do I know my artwork is authentic?

All our artworks (both prints and original works) are numbered and signed by the artist.
On top of that, they include a Signed Certificate of Authenticity.

Where do you ship to?Where do you ship to?

Merc’art knows no borders. We ship worldwide.

When will my order arrive?When will my order arrive?

With the help of our partners, we assure that your order will arrive within 3 weeks.
If for any reason this doesn’t happen, please contact us through info@mercart.ptinfo@mercart.pt.

How is my order packed for shipping?How is my order packed for shipping?

What if my order is damaged?What if my order is damaged?

If you detect any anomaly in your order, please send an email to info@mercart.ptinfo@mercart.pt.
Attach any pictures that you find useful.

Can I return my art print or ask for a refund?Can I return my art print or ask for a refund?

If there is an issue with your artwork or you’re not satisfied with it, please send us
an e-mail to info@mercart.ptinfo@mercart.pt and we’ll help you out!

How can I get in touch with merc’art?How can I get in touch with merc’art?

If you have questions about the concept or the way we operate, contact us via info@mercart.ptinfo@mercart.pt.In case you’re an artist and would like to share your work with us, get in touch
through our “I’m an artist” page or send an email to artist@mercart.ptartist@mercart.pt.
For companies, we created a dedicated email through which you can get in touch with us: brands@mercart.ptbrands@mercart.pt.